Privacy Policy

Effective Date: 01-01-2026
Website: https://onnrealty.in/
Business Name: ONN Realty
Owner / Data Fiduciary: Onnuvel P

1. Introduction

Welcome to ONN Realty. We are committed to protecting your privacy and handling your personal information with care, integrity and compliance with applicable Indian laws including the Information Technology Act, 2000 (and Rules thereunder) and the Digital Personal Data Protection Act, 2023 (DPDP-Act) (as applicable) and other relevant legal/regulatory requirements.
This Privacy Policy explains how we collect, process, store and use personal information obtained through our website and in connection with our services in the rental mediation / commercial space domain.

2. Scope & Applicability

This policy applies to all visitors, users and clients who access our website or engage with us in relation to commercial property rentals, mediation, listing services and related activities (“you”, “user”, “client”, “prospect”). It covers information collected through the website, forms, property enquiry submissions, offline interactions and other platforms where we operate.

3. Information We Collect

We may collect the following categories of personal information:

3.1 Personal Information

• Name, email address, phone number, business or company name, job title or role.

• Address (business/premises), city, state, postal code (if relevant).

• Requirements related to commercial space: size (sq.ft), budget, location preferences, timeline.

• Other information you provide voluntarily through enquiry forms or communications.

3.2 Sensitive Information & Special Categories

We generally do not collect “Sensitive Personal Data or Information” (SPD/I) as defined under IT Rules (such as bank/credit card details, biometric data, health data) unless explicitly provided and with your consent. If at any time we collect such data, we will comply with the heightened requirements under relevant law.

3.3 Usage, Technical & Analytics Data

• Browser type, IP address, device type, operating system, pages visited, duration of visit, referring URL.

• Cookies, analytics software, and other tracking technologies to improve our website and services.

3.4 Third-Party Data

• Data obtained from service providers and property portals, where you have engaged with us or expressed interest.

• Publicly available data (within legal limits) about property owners, landlords or commercial space.

4. Purpose of Processing & Legal Basis

We process your personal information for the following purposes:

• To respond to your enquiries and requests for commercial/rental space.

• To match your business requirements with suitable property options and facilitate mediation.

• To communicate with you about listings, proposals, appointments and updates.

• To administer our website, manage our business operations, property listings, user accounts (if any) and customer service.

• To comply with legal/regulatory obligations (e.g., brokerage rules, real estate disclosures) and protect our rights.

• To improve and optimise our website, marketing, analytics, product/service offering.

We rely on your consent, contractual necessity (you request a service), legitimate interests (operating our business), and legal obligations for processing your data.

5. Consent & Your Rights

• By submitting your data through our website or otherwise providing your information, you consent to the collection and processing as outlined in this Policy.

• You have the right to withdraw consent at any time (to the extent permitted by law) by contacting us (see Section 12).

• Under the DPDP Act and existing frameworks you may have the rights to: access your personal data, correct/update it, request deletion (erasure/disposal) where no longer needed, restrict or object to processing, data portability (as applicable). 

• We will respond to such requests within a reasonable time.

6. Sharing, Disclosure & Third Parties

We may share your personal information in the following circumstances:

• With property owners, landlords or their authorised agents, when you have requested us to find space and we need to introduce you.

• With service providers (analytics, hosting, property-listing platforms, CRM) who assist us and are bound by confidentiality.

• With regulatory, government or law-enforcement bodies if required by law or to protect our rights.

• In case of corporate transaction (merger, sale of business) where your data is among the transferred assets (subject to confidentiality).
  We do not sell your personal information to third–parties for marketing without your explicit consent.

7. Data Retention & Storage

• We retain your personal information only as long as necessary for the purposes for which it was collected or permitted by law or regulation.

• Once the information is no longer required, we will securely delete/dispose it or anonymise it.

• We store data on secure servers (within India or in jurisdictions compliant with Indian law) and implement reasonable security measures in line with the IT Act and SPDI Rules.

• If you have agreed to opt-in for marketing/updates, we will retain your contact data until you opt out.

8. Cookies & Tracking Technologies

• Our website uses cookies and similar tracking technologies to enhance user experience, website performance, analytics and marketing.

• You may disable cookies in your browser, but some parts of the website may not function correctly.

• We will display information about cookie use and, where required, seek your consent.

9. Security

We implement reasonable security practices and procedures (including access controls, encryption, monitoring) as required under Section 43A of IT Act and the SPDI Rules. However, we cannot guarantee complete security against breach or unauthorised access and we urge you to help safeguard your data (e.g., strong passwords).
In the event of a data breach, we will follow applicable law and notify the affected individuals and authorities if required.

10. Brokerage, Listing & Real Estate Specific Disclosure

• As a rental-mediation business, we may collect data related to your business requirements, property preferences and leasing history; we handle such data solely for the purpose of rental mediation and property matching.

• We are not a lender, financial advisor or credit-provider. Information you provide does not guarantee placement of a property but helps us facilitate introductions.

• We comply with all applicable real estate brokerage regulations in Tamil Nadu and India (including any brokerage registration, disclosure, and fee-handling requirements).

• We do not share your personal data with landlords or agents without your consent.

11. Minors

Our services are not directed at children or persons under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected such information without verification, we will take steps to delete it.

12. Grievance Redressal & Contact Information

If you have any queries, complaints or wish to exercise your rights, you may contact:
Email: onnuvel@onnrealty.com
Phone: +91–82489 21188
Address: ONN Realty, Sanhasa Square, Bharathi Park, Bharathi Pk Cross Rd 3, Post, SAHS, Coimbatore – 641043, Tamil Nadu, India
We will acknowledge your complaint within 7 days and endeavour to respond within 30 days.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you via our website and update the “Effective Date”. We encourage you to review this policy periodically.

14. Acknowledgement

By using our website and submitting your information, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use and processing of your information as described.

End of Policy